Use Cooper Privacy Policy

Effective 20/2/2019



Use Cooper Pty Ltd respects your privacy and is committed to protecting your personal data.

This privacy policy (“Policy”) informs you the types of information that we collect about you when you use our products or service and visit our Site https://usecooper.com (the “Site”), how we use the specific information, and the circumstances in which we share your information. This privacy notice is subject to change and therefore, we recommend checking it regularly.

For the purposes of this Policy, the term “personal data” refers to any information which identifies you or which allows you to be identified when combined with other information.

Please read this Policy carefully before engaging with the Site, products and services. By using or accessing the Site, our product and services, you acknowledge that you have read, understood, and agree to be bound to the terms and conditions outlined within this Policy.

If you do not agree to this Policy, please exit, and do not access or use, the Site or our products and service.

Our Site, products and services are not intended for children under the age of 16, and we do not knowingly collect data relating to children.



Important Information

The Controller
Use Cooper Pty Ltd (a company incorporated in Australia) is the controller and responsible for your personal data (referred to as "we", "us" or "our" in this Privacy Policy).

This Policy does not apply to the practices of third parties, further information is outlined below. In this Policy, “you” and “your” and other similar references mean any user of the Site, products or service.

Contact Details
Legal Entity Name: Use Cooper Pty Ltd
Email address: hi@usecooper.com
This Policy was last updated on the 11th of February 2019.



Third-party links

This Site, products and service may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policy or term agreements of personal information. When you leave our Site, we encourage you to read the privacy notice of every third-party website you visit.



EU-Data Information

If you are located in the European Union (the “EU”), you may have additional rights under the General Data Protection Regulation (the “GDPR”) related to your Personal Data. We will be the controller of your Personal Data processed in connection with the Site, product and service, unless you access the Service through another account that is controlled by a third party (e.g. your employer).

Please review “Your Legal Rights” regarding what your rights are for opting out and making changes such as but not limited to “Requesting Access” to your account. For any questions regarding our compliance with the GDPR please contact us. You can also request access to your Personal Data via the Site, products or service.

The data we collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Contact Data includes first name, last name, business name, username or similar identifier and title. It further includes billing address, email address and telephone numbers as well as personal and business email addresses.
  • Financial Account Data includes information that you provide in connection with your purchase of the product and service (or a purchase made through the Site, product or service), including credit card number, credit card expiration date, credit card verification code, bank name, and branch location. You must only provide us with Financial Account Information for accounts and credit cards that you have the lawful right to access. Please note, this information is stored and processed via a third party company, Stripe.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
  • Profile Data includes your username and password, purchases or orders made by you, your profession, your employer, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our Site, products and services, including, but not limited to; messages, comments, projects, time, etc.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Content Data includes any content which you upload onto the Site or publish through or products and services, such as artwork, comments, and other text or images that contain personal data.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.



How we collect personal Data

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Direct interactions; Site, products and service. You may give us your Identity and Contact details by filling in forms or by corresponding with us by post, phone, email, online or otherwise. This includes personal data you provide when you:
  • apply for our products or services
  • complete a form on our Site requesting us to contact you
  • create an account on our Site
  • subscribe to our service or publications
  • request marketing to be sent to you
  • enter a competition, promotion or survey
  • give us some feedback.
  • use or products or service
  • Data you upload onto our Site. You may upload Content Data on our product when you use our product and services.
  • Automated technologies or interactions. As you interact with our Site, products and services we may automatically collect Technical Data about your equipment and Usage Data about your browsing and use actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see section below (“Cookies”) for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
  • Analytics providers
  • Advertising networks
  • Search information providers
  • Contact and Transaction Data from providers of payment services.
  • Identity, Profile and Contact Data from publicly availably sources.
  • Identity, Profile and Contact Data from data providers who obtain such data from publicly available sources.



How we use Personal Data

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Provide, administer, and improve our Service
  • Better understand your needs and interests
  • Fulfill requests you make
  • Provide Site, product and service announcements
  • Protect, investigate, and deter against fraudulent, harmful, unauthorized, or illegal activity
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by contacting us. For example, we use Personal Data to:

  • Operate and improve the Service
  • Learn more about our users and their internet behaviours
  • Target offers to users
  • Facilitate communications among and between users and the public in general
  • Evaluate eligibility of customers for certain offers, products, or services
  • Evaluate the types of offers, products, or services that may be of interest to users
  • Provide user support
  • Communicate with users regarding support, security, technical issues, commerce, marketing, and transactions
  • Facilitate marketing, advertising, surveys, contests, sweepstakes, and promotions
  • Administer the Service, User Accounts, and transactions with respect to User Accounts
  • Enforce our contracts, administering and carrying out our obligations under contracts, and complying with the law
  • Publish aggregated data about usage trends, which may be derived from Personal Data
  • Complete corporate transactions such as mergers, sales of assets, or bankruptcies



Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased products or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.



Disclosure of Personal Data

We share Personal Data with vendors, third party service providers, and agents who work on our behalf and provide us with services related to the Site, product and service. These parties include:

  • Third parties who act for us or provide services for us, such as billing and credit card payment processing, maintenance, sales, marketing, administration, support, data enrichment, hosting, and database management services
  • Outside professional advisors (such as lawyers and accountants) for purposes related to the operation of our business such as auditing, compliance, and corporate governance
  • Use Cooper Affiliates, including persons or entities that acquire some or all of our assets
  • We also share Personal Data with third party service providers and agents when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:
    • Other users (when you use a “share link” to post information publicly, share or comment on content, or as otherwise necessary to effect a transaction initiated or authorized by you through the Service)
    • Social media services (if you interact with them through your use of the Service)
    • Third party business partners who you access through the Service
    • Other parties authorized by you



Opting out

You can ask us to stop sending you marketing messages at any time by contacting us.



Business Transfers

We may sell, transfer, or otherwise share some or all of its business or assets, including your Personal Data, in connection with a business deal (or the evaluation of a potential business deal) such as a merger, consolidation, acquisition, reorganization, or sale of assets or in the event of bankruptcy.

You acknowledge that such transfers may occur and that any acquirer or successor of Use Cooper or its assets may continue to use your Personal Data as set forth in this Privacy Policy.

You will be notified via email and/or a prominent notice on our Website or Service of any change in ownership or resulting change in uses of your Personal Data, as well as any choices you may have regarding your Personal Data. Similarly, if you access the Service as part of a third party Account, the individual or entity controlling the Account may transfer or otherwise share the account (including your User Account, User Content, and Personal Data) to an acquirer of some or all of its assets in connection with the migration to an E-Mail Holder’s account, or a business deal (or the evaluation of a potential business deal) such as a merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.



Cookies

Our Site uses cookies and similar technologies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and allows us to improve our Site. We may also use such technologies to track you across the Internet and to display targeted advertisements to you on our Site and third party websites and social media platforms based on your preferences and likely interests.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The types of cookies we use on our Site are:

  • Strictly Necessary Cookies. We use Strictly Necessary Cookies to operate our Site. These cookies are essential to enable you to move around the Site, use its features and to log into secure areas of the Site.
  • Functionality Cookies. We use Functionality Cookies to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences and various settings on our Site
  • Analytical/Performance Cookies. These cookies collect information about how many people are using our Site and how they are moving around it when they re using it. For example, the pages visited most often, how people are moving from one link to another, and if they get error messages from certain pages. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Targeting Cookies. These cookies are used to deliver advertisements that are more relevant to you and your interests. They remember that you have visited our website, the pages you visited and the links you have followed. This information may be shared with other organisations such as our advertising partners.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be Analytical/Performance Cookies or Targeting Cookies.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

Please contact us if you want further information on the specific cookies used by us.



Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.



Data retention

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with the Service, and thereafter as set forth in our Service agreement with you (typically 30 days after termination of the Service, or sooner upon request (except as required by law)).

In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. Upon disposal, we will destroy or render unreadable any such Personal Data. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.



Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.



No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.



What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.



Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

For any questions related to this specifics of the privacy policy outlined above, please contact us at hi@usecooper.com.